Digitel DSL Problems and How an Unstable Connection Affects My Online Life
If you are living in the Philippines or at least have lived here for quite a while, then you might be familiar with ISP’s here serving broadband connections like Digitel and PLDT. Lately, there seems to be an outage in many areas of the country which is driving DSL subscribers nuts.
Digitel DSL problems are bothering me so much. I have written about this last week and the technicians of Digitel have done practically nothing but to answer my complaints over the phone for more than two weeks now. I call them almost everyday, sometimes two times a day just to have a qualified technician come to the house and look into the DSL problems here in our area. It seems the Ilocos Norte Office of Digitel has no qualified technician because after sending 3 different faces in my home, they were not able to fix anything – not the reliability of connection, and most certainly not the speed.
The speed of download is crawling at 0.2kpbs. The line only becomes alive for a minute or two then goes down for over two or more hours. How can I even ask that the company increase my internet connection speed if they cannot even provide me with a continuous internet connection? WTF is this company doing?
In looking for answers, I found myself scouring for info in forums. I have found out that PLDS DSL subscribers suffer from the same problems. This does not exempt Smartbro users. Other users even called Smartbro “Smartbroke”, “Smartbroken” and some other names I can no longer recall.
Ellaine, a very close blogger-friend also complained about this on-off cycle of her Smartbro broadband connection problems in General Santos City where she was forced to blog in an internet cafe. Knowing that like her, I am used to using my PC anytime I want, this case is extremely unacceptable. You should read her article Smartbro Sucks.
Personally, this is really ruining not just my chance to earn money from being online but my mood to be online. At times I have to wait for hours (take note, hours not minutes) just to get connected to the internet but to no avail, the connection still sucks.
In my attempt to update my blogs, I write my articles in MS-Word and publish them when my dreaded one-minute connection is on. In fairness, there are time when the connection can last for an hour. But for a blogger, a one-hour connection may never be enough. In fact, I can only make use of that amount of time reading my emails.
I even told my wife, my Digitel DSL problems might retire me as a blogger earlier than I should. 
If you want to read my previous article on this topic and find out your bandwidth speed or internet connection speed, then click this link – Test Your Internet Connection Speed >>
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Tags: Blogging, Digitel DSL problems, increase internet connection, Pesonal
I must ask my brother about the smartbro in davao. Kaya siguro di ko na nakikitang naka-online yun. Before, kahit umagahin nakaonline.
Marlene’s last blog post..Some Kind Of Allergic Reactions
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jessie Reply:
May 17th, 2008 at 2:26 pm
Mhy,
Oo nga fren, pls check if Smartbro’s connection in Davao is ok. Here in Ilocos Norte, the connection is not so good at all.
jessie’s last blog post..Wanna Be a Blogger?
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Kuya,
Thanks for the mention kuya… Sobrang bad trip ako nong may downtime ang SMARTBRO dito samin. One full week akong walang connection, imagine! Sobrang agree ako sa sinabi mo. Sayang ung mga araw na di tau nakahuli ng oops. Pambayad pa sana un sa internet bill natin, hahahaha!
BTW, i linked this post in my SmartBro Sucks entry…
Scotty’s Princess’s last blog post..Marissa Miller: World’s Hottest Woman!
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jessie Reply:
May 17th, 2008 at 2:29 pm
Ellaine,
Smartbro has been “sick” for a long time. These companies need to put things in order because subscribers like us really feel cheated.
jessie’s last blog post..Teaching Children Proper Nutrition to Prevent Obesity
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Yari ang smart bro sa SEO, ehhehee.. magglobe na lang ata ako, ehehhe..
Joliber Mapiles’s last blog post..I think it’s about time..
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jessie Reply:
May 17th, 2008 at 2:35 pm
Joliber,
Kakainis ang Smrtbro at Digitel eh. Ewan ko lang sa PLDT DSL if the connection is ok. According to some friends from Baguio, ok naman pero select areas talagang poor ang connection.
jessie’s last blog post..Earn Extra Cash With Your Blog
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Ay kainis nga yan pg ganyan kuya…patay ang online life mo..
Dun sa amin sa gensan, Bayantel ang internet provider namin eh, so far la naman problema parents ko.
Sorry ha, la ako idea about Smartbro.. hehehe..
Btw, kuya about dun sa old url ko, redirecting sya sa new domain ko.. pg tinayp mo yong old url ko, lalabas eh yong new domain ko na..
Baket po? kailangan ba i keep yon? Bojo ako pagdating sa ganyan eh.. hehehehe
twinks’s last blog post..“Roguish Rick”
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jessie Reply:
May 18th, 2008 at 5:18 pm
Twink,
Yup, ok daw ang Bayantel sa area nyo. Dito sa Ilocos kasi wlang Bayantel. Kung meron lang yun na rin sana ang kukunin ko. PLDT at Digitel DSL lang ang meron dito. Mga problematic pa. Kahit ang Smartbro broadband, problematic din.
jessie’s last blog post..Filipino Wins Public Speaking Title in London, England
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thanks for the visits and taking time to comment.
your last one made me laugh! yeah, that’s why it’s Kaiden’s Gorgeous Mum because I am! hahaha! Kaiden is my 4 year old son, that you usually see at my posts.
take care my friend!
Sheng’s last blog post..Our Saturday Night
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jessie Reply:
May 18th, 2008 at 9:47 pm
Sheng,
Hehehe! Di ko kasi alam ahead of time na Kaiden yung name ng baby mo fren. Pero the URL fits you right.
jessie’s last blog post..Earn Extra Cash With Your Blog
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my family in Mindanao uses SmartBro… and so far, so good. The only problem they have is our computer… it’s way too old
shiera’s last blog post..Photohunt: Candy
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jessie Reply:
May 18th, 2008 at 9:49 pm
Shiera,
Yeah, problems in broadband connections in the Philippines happen in select areas only. The problem is there are many areas in the country that is affected by this. Dito sa Ilocos Norte nga, ang mga Digitel DSL users eh gusto nang magwala sa galit because of the very poor service of Digitel.
jessie’s last blog post..Why Home Schooling Will Not Work in the Philippines
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Buti na lang wala pa akong problem sa connection ng PLDT DSL sa ngayon, pero I’ve heard several stories na nagloloko din naman minsan ‘to pero sana wag namang lagi.
Amor’s last blog post..Benefits of Local WordPress Install
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jessie Reply:
May 19th, 2008 at 12:38 am
Fren,
Oo nga. Sana wag namang lagi unlike in my case na mula’t sapul nai-connect ang Digitel DSL ko, problemado na. I have also tried tweaking my connection but nothing worked so far.
jessie’s last blog post..Heart Evangelista and Jericho Rosales Breakup: It’s Time to Move on
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my inlaws are using pldt dsl too, inis na inis na rin sila. i suggest you switch to my destiny, same price lang naman, mas ok pa.
liza’s last blog post..Zapped Energy
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jessie Reply:
May 19th, 2008 at 1:15 pm
Liza,
Thanks for the suggestion. I’ll check if it’s available here.
jessie’s last blog post..Heart Evangelista and Jericho Rosales Breakup: It’s Time to Move on
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i was just dropping my entrecard here but got interested in your article. my first internet connection was through digitel’s mango. the kbps that they’ve promised to their advertistements are just promises. their customer supports is zero. their call center agents does not have the know how. and since its a dial up my connection was crawling, but i am paying 3k+ per month.
then i switched to globe speak n surf. wireless landline plus accdg to globe broadband. it is still no good. not sure though if their broadband (not the wireless one) is ok.
now, i am using pldt xcite dsl. i am paying 3k+ for dsl and landline but i am happy. i am running on a connection of 1000+kbps. there are downtime but when you call their customer support they restore it asap unless the problem is major. although i am not sure if this applies to all their users.
milet’s last blog post..Describe yourself TODAY!
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jessie Reply:
May 21st, 2008 at 6:10 pm
Milet,
Thanks for your very informative comment. I’m pretty sure other readers of this post have learned something about it because now they can compare services and performances of different DSL and ISP’s here in the Philippines.
jessie’s last blog post..Heart Evangelista and Jericho Rosales Breakup: It’s Time to Move on
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hello po i hink hindi lang selected areas ang roblema sa dsl sa lahat po kasi madmi akong nakausap na nagrereklamo din sa connection ng digitel eh sobrang bagal ng connection at first ok pa pero nung tumagal ala na parang naka internet card ka nlng para ngang mas mabilis na ang card ehh naasar na ako sa service ng digitel sobra na sila nagbabayad ng tayo ng tama hindi nmn nila gingawa ng maayos ang serbisyo nila
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jessie Reply:
June 13th, 2008 at 1:31 pm
SEV,
thanks sa comment mo. actually ang ginawa ko eh kinulit ko talaga sila nang husto. i used to call their hotline 174 and 175 (in my area) 2-3 times per day. assert your right as a customer. totoo yan. nagbabayad tayo nang tama at pinaghihirapan natin ang perang binabayad natin. we should only get the proper service in return.
jessie’s last blog post..How Many Blogs Can You Maintain?
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DIGITELONE Digital Telecommunications Philippines Inc. is one the company that forge RST packets as a way to limit clients seeding. This ISPs are not telling there customers what they are doing.
Traffic associated with Bittorrent protocol-based applications, like Vuze (Azureus), has been particularly targeted.
As a PROOF on April 21, 2008 Azureus released an initial results, Go to this PDF file ( http://cache2.vuze.com/docs/internet_future/First_Results_from_Vuze_Network_Monitoring_Tool.pdf )and search “Digitel” without the quotes.
For all Torrent Downloaders help me banned Digitel Worldwide!! I just shouted on their Support a while ago because they can’t solve this issue (actually I’m complaining everyday). I can download on a speed on 100Kbps early in the morning (1AM to 9AM) but suddenly it falls to 2kbps at about 9AM until 12AM
Actually I’m from La Union and the only choices I have are SmartBro and Digitel.
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Saijin,
That’s too bad. Yeah, Digitel sucks. Up to now my connection is unstable. They fixed it for a month but then the old trouble came back and I’m back to my slow Digitel connection with many interruptions during my working hours.
jessie’s last blog post..Los Angeles Earthquake Caught on Video
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sir our line is currently having some problems with the connection,what shall we do in order to have a smooth connection because right now we always restart the modem which is not healthy as your customer….report# 4439605….hope you could resolve our problem as soon as possible…thanx and have a good day….
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[...] had enough problems with Digitel DSL and my past experience with Smartbro makes me reluctant to avail of the prepaid Smartbro internet [...]
Just got my Digitel Connection a few days ago. I should’ve read the comments from digitel users first bago ako kumuha ng connection sa knila. Ung inavail kong speed is 512kbps then the average speed I get when I test it on speedtest.net is around 250kb download speed. Their providing false advertisement at mejo nakakainis na. Grabe tlga, gumagapang, mas mabilis pa ang connection ko sa Makati wherein 384kbps lng un. But infairness to Digitel, di pko nadidisconnect so far. Sabagay 1 week plng ako.
Mark Lagman’s last blog post..Real Estate and Internet Marketing
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jessie Reply:
January 1st, 2009 at 1:56 pm
Mark,
Oo nga e. Until now, Digitel sucks.
jessie’s last blog post..BestBuy iPhone 3G New Year 2009 Deals Cheaper Than Walmart
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angel1725 Reply:
July 8th, 2009 at 9:12 pm
nako kaka inis ang digitel kami dito lagi nawawalan puro monitor na lang ang sagot nila almost 1 week kami wla connection
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Grabe tlga, naiinis nko sa bagal heheh, wala bng hack? Nakakasira ng trabaho e, nakakadelay. Haayz, nweiz may nabasa ako na you can speed it up but on a trial and error basis. Go to: http://192.168.1.1/ then sa lower page disconnect mo then connect ulit. Do this until you gain a good speed, I don’t know tinry ko na mejo bumilis kahit papano. Hope Digitel will make things better this year.
Mark Lagman’s last blog post..My Comment on Digitel Connection
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jessie Reply:
January 5th, 2009 at 1:00 am
Mark,
The problem with that method is it’s only a temporary fix. The system of Digitel refreshes every after connection making it look faster. The speed is not retained after some time. Still, the internet connection of Digitel is slow and poor anywhere in the Philippines.
jessie’s last blog post..Jett Travolta and Kawasaki Syndrome/Disease
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Walang kwenta yung Digitel. Nabwisit ako. Pag sa hating-gabi lang ako nakakapanood ng Youtube videos na mabilis?
Parang dapat ipa-NTC na itong Digitel na ito ah.
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Digitel Sucks talaga, laging paputol putol ung kanilang internet connection. Pati sarili nilang website di na magload. I got the 1 mbps dsl connection of digitel at ung file lang na 200kb kailangan mo pa i download ng 1 hour. damn so bagal, mas mabagal pa sa dial-up. Digitel the worst internet service provider ever. Damn!!!!!!!!
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